Policies & terms

Agreement to these terms

These policies apply to every service Wash Haus provides, at our Voorhees shop and through our mobile service, and to every membership.

By booking an appointment (online, by phone, by text or in person), by leaving your vehicle with us, or by choosing a package at our shop, you confirm that you have read and agree to these terms and conditions.

Memberships

• Memberships are billed monthly and renew automatically on the same date each month until you cancel.
• Refresh Club, Signature Club, Haus Unlimited, Mobile Every Two Weeks and Mobile Weekly are month to month. You can cancel anytime before your next billing date.
• Haus Season Pass and Mobile Season Pass require a minimum of 3 months of continuous payments. After that, they continue month to month until canceled.
• Season Pass members receive one Mini Haus Detail (or mobile Mini Haus Detail) on every third consecutive paid month: months 3, 6, 9, 12 and so on. If a payment is missed or the pass is canceled, the count starts over.
• To cancel, call or text us, email us, or tell us at the shop at least 3 days before your next billing date. Cancellation stops future payments; it does not refund the current month.
• Each membership covers one registered vehicle and can't be shared or transferred to another vehicle. Extra cars receive the multi-car discount on their own membership.
• Included washes are for the current month only. Unused washes don't roll over and aren't refunded.
• Haus Unlimited includes up to one Signature Haus Wash per day.
• Free add-ons included with a membership apply to member washes only and have no cash value.
• If a payment fails, member benefits pause until the balance is paid.
• We may change membership prices or benefits with at least 30 days' notice before your next billing date.
• We may end a membership that is misused, for example used on a different vehicle or shared.

Payments & refund policy

• We accept cash and card. Payment is due when the service is finished.
• All sales are final. We do not provide refunds for any membership or for any package or service that has been performed.
• If you are not happy with part of a service, please let us know before you leave (or before our mobile team leaves). We will review it with you and, at our discretion, re-clean the area at no charge. Concerns raised after the vehicle has left can't be accepted.
• Prices shown are based on a vehicle in normal condition. The final price is confirmed after we inspect your vehicle.

Reservations, cancellations & no-shows

• Detail and mobile appointments require a $50 reservation fee, which goes toward your total.
• The reservation fee is non-refundable. It carries over if you keep your appointment or reschedule at least 48 hours in advance.
• Rescheduling less than 48 hours before the appointment, same-day cancellations and no-shows forfeit the reservation fee.
• If you are more than 15 minutes late, we may need to shorten the service or reschedule, and the fee may be forfeited.
• Our shop closes when it rains. If weather affects your appointment, we will contact you to reschedule and your reservation fee carries over.

Vehicle condition & liability

We inspect and photograph vehicles before we start, and we will point out any existing damage we see. Please tell us about any known issues.

By leaving your vehicle with us, you acknowledge and accept the risks that come with having any vehicle handled, washed and detailed by others. To the fullest extent permitted by law, Wash Haus is not responsible for, and you agree not to make claims against Wash Haus or its insurance for:

• Scratches, swirl marks, dents, chips, cracks or discoloration, including damage that was already present but not visible until the vehicle was cleaned.
• Damage to repainted, resprayed, aged or failing paint and clear coat, wraps, paint protection film, tint or aftermarket parts.
• Loose, damaged or worn parts: trim, moldings, mirrors, antennas, emblems, wipers, spoilers, bumpers and similar items.
• Windshield and glass chips or cracks, and leaks from worn seals, sunroofs or convertible tops.
• Mechanical, electrical or electronic problems, warning lights, or batteries.
• Stains, odors, wear or fading that can't be fully removed.

Results

• Every vehicle is different. Some stains, odors, scratches and defects can't be fully removed, and results depend on the condition of the vehicle.
• Paint correction reduces imperfections but doesn't remove all of them. Our One-Step Paint Correction removes up to 50 to 70% of surface imperfections.
• Estimated service times are guides only. Larger or dirtier vehicles may take longer.
• Protection time frames for sealants are estimates and depend on weather, washing habits and how the vehicle is stored.

Extra charges

• Extra Dirty ($12): for heavy dirt, mud, sand, pet hair or debris that needs extra time and products, applied at our team member's discretion after inspecting the vehicle.
• Extreme conditions ($100 or more): for extremely dirty or biohazardous conditions such as vomit, animal feces, mold or bodily fluids. We may refuse service in unsafe conditions.
• We will always tell you about extra charges before we begin the work.

Personal belongings

Please remove valuables and personal items before your service. Wash Haus is not responsible for items left in the vehicle, or for items lost or damaged during cleaning. We may move items to reach every area.

Mobile service

• Please make sure we have a safe, legal place to park next to your vehicle, and access to the vehicle and keys at the appointment time.
• You are responsible for having permission to have the work done at the location, for example from your building, HOA or employer.
• If we can't access the vehicle or work safely when we arrive, the visit counts as a no-show.
• Mobile service is available within our service area: New Jersey and Philadelphia.

Photos & privacy

• We photograph vehicles before and after service for our records.
• We may use photos of our work on our website and social media. We never show license plates or personal details. Tell us if you'd prefer we don't use photos of your vehicle.
• We use your contact details only to manage your appointments and membership. We don't sell your information.

Right to refuse service

We may refuse or stop service when conditions are unsafe, when a vehicle's condition puts it at high risk of damage, or when a customer is abusive to our team.

Changes to these policies

We may update these policies from time to time. The version on this page applies from the date shown at the top. Questions? Call us at (856) 522-2912 or email support@washhaus.us.